Our guarantees

Our Lifetime Labour Warranty Explained

Every plumbing job Golden Grove Plumbing Services completes is backed by our Lifetime Labour Warranty. If a fault occurs due to our workmanship, we return and fix it at no cost to you. Lic. #333997.

Caleb from Golden Grove Plumbing Services with the service van

Why We Back Every Job for Life

Trust is earned, not assumed. Our Lifetime Labour Warranty exists because we take pride in our workmanship and stake our reputation on every single job. A decade of working with Adelaide homeowners has built long-term relationships, and the warranty is how we hold ourselves to that standard on every plumbing, drain, gas, and hot water job our licensed team completes.

Golden Grove Plumbing Services — Why We Back Every Job for Life

What the Warranty Covers

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The warranty covers workmanship on every job our licensed team performs. The specifics below set out what is covered:

All workmanship performed by our licensed plumbers across the four primary services and their sub-services is covered for the life of your ownership of the home.

All plumbing, drain relining, gas fitting, and hot water installation work performed by our team is covered under the warranty for as long as you own the home.

No charge for return visits or labour costs to fix workmanship faults. If we did it wrong, we come back and fix it for free. No fine print, no excuses.

We assess every warranty concern promptly and book a technician where a site visit is needed. No unnecessary delays, no hidden fees, no hostile claim assessments.

Golden Grove Plumbing Services — What the Warranty Covers

What the Warranty Does Not Cover

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The warranty covers our workmanship, not everything that can ever go wrong with a plumbing system. The exclusions below sit outside the warranty and are listed here so customers know up front:

Damage caused after the job by misuse, third parties, or failure to maintain the system is not covered by the warranty.

Fixtures, pipes, and systems naturally degrade over time. Wear and tear is not a workmanship fault and is not covered by our warranty.

Manufacturer faults are covered by the product's own warranty, not ours. Where a product fails, we will help you claim against the manufacturer directly.

If another plumber, tradie, or DIYer has altered the system after we left, the warranty no longer applies to that area of the plumbing.

Golden Grove Plumbing Services — What the Warranty Does Not Cover

How to Make a Warranty Claim

Making a warranty claim is straightforward. Follow the five steps below and our team will move quickly:

  1. 1

    Call us on (08) 8451 3953 or use our website contact form to report the issue.

  2. 2

    Briefly describe the issue, the original job, and when the work was completed.

  3. 3

    We will assess the concern promptly and book a technician if a site visit is needed.

  4. 4

    The technician will diagnose the cause and confirm whether it is a workmanship fault.

  5. 5

    If it is our workmanship, we return and fix it at no cost to you.

Our Other Guarantees

Our Lifetime Labour Warranty sits alongside two other commitments that back every job we book in. Read more about each on the linked pages below.

Service Guarantee

Five clear promises on how every job is performed. On time, licensed, clean work, Fixed Upfront Pricing, and backed by 500+ 5-star reviews. Read our Service Guarantee page for full details.

Financing Options

Spread the cost of larger plumbing jobs into interest-free instalments through Humm. Fast online approval, no upfront deposit, and flexible terms. Read about our Financing options.

Servicing the North-Eastern Adelaide Suburbs

We service the City of Tea Tree Gully and surrounding north-eastern Adelaide area. Click any suburb below to read about our plumbing work and the Lifetime Labour Warranty cover across that local area:

Book Your Local Plumber, Backed for Life

Call our team on (08) 8451 3953 for licensed plumbing work backed by our Lifetime Labour Warranty on every job. New customers also get $50 off their first service.

24/7 Emergency Line: (08) 8451 3953